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Comments

A comment is your empathy, suggestion, advice to the person with the trouble. You may have been in a similar situation and can briefly share your experience of what worked or didn’t work to help the individual cope or overcome their trouble. Be honest and truthful in your response. What do you want this person to “take away” from your comment. Are you helping this person?

Feedback

Feedback describes the effectiveness of a comment (advice, suggestion) on a trouble.